Terms of service

Jobsheet.uk
Grah.uk Software

Last updated: 1 June 2026

1. About us

Jobsheet.uk (the Service) is a software platform operated by Grah.uk Software ( we, us, our), a UK-based software business trading under that name.

These Terms of Service (the Terms) govern your use of the Service. By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

2. Description of the Service

Jobsheet.uk is cloud-based software designed to help trade businesses manage:

Job scheduling and diaries
Job sheets and work orders
Customer and site information
Team allocation and job tracking
Related administrative workflows

We provide software only. We do not provide trade services, employ your staff, or act as an intermediary between you and your customers.

3. Account registration

To use the Service, you must create an account. You agree that:

All information you provide is accurate and kept up to date
You are responsible for maintaining the confidentiality of your account
You are responsible for all activity carried out under your account
You will notify us immediately of any unauthorised use

4. Subscriptions and payment

Some parts of the Service require payment.

Fees are charged in advance on a recurring basis (monthly or annually)
Prices are shown at the time of purchase
Subscriptions renew automatically unless cancelled
You may cancel any time; access continues until the end of the billing period
Payments are non-refundable except where required by law

We may change pricing with reasonable notice.

5. Acceptable use

You agree not to:

Use the Service for unlawful purposes
Attempt to gain unauthorised access to systems or data
Introduce malicious software or disrupt the Service
Misrepresent your identity or business
Use the Service in a way that could damage or overload it

We may suspend or terminate accounts that breach these Terms.

6. Your responsibilities

You are solely responsible for:

The accuracy of all job, customer, and scheduling data entered into the Service
Verifying assignments and schedules before acting on them
Ensuring your employees or users use the Service correctly
Maintaining your own operational checks and export routines where necessary

We do not guarantee information in the Service is error-free or suitable as your only basis for operational decisions.

7. Service availability, resilience and support

We design and operate the Service with reliability in mind, including managed cloud infrastructure, production monitoring, and continuity controls. We use Cloudflare services and publish a status page for service updates.

Production data is backed up, including point-in-time recovery capability for supported data stores
Source code and infrastructure changes are maintained under version control with change history
We monitor service health and investigate incidents as quickly as reasonably possible

However, no hosted software can be guaranteed to be uninterrupted or error-free. We do not provide a guaranteed uptime commitment under these Terms, and the Service may be unavailable due to maintenance, updates, third-party provider issues, or technical faults.

8. Intellectual property

All intellectual property rights in the Service (including software, design, and branding) belong to Grah.uk Software or its licensors.

You are granted a limited, non-exclusive, non-transferable licence to use the Service for your internal business purposes.

9. Customer data and privacy

You retain ownership of data you input into the Service.

By using the Service, you authorise us to:

Store and process your data to provide the Service
Create and retain backup copies for resilience and recovery
Transmit data as required for normal operation and support

We process personal data in accordance with applicable UK data protection law and our Privacy Policy.

10. Confidentiality and security

We apply reasonable technical and organisational measures designed to protect customer data. You are responsible for securing your credentials, endpoints, and internal user access.

If we become aware of a material security incident affecting your data, we will notify you in line with applicable legal requirements.

11. Third-party services

The Service may rely on third-party providers (for example hosting, email, payments, and infrastructure). We are not responsible for failures solely attributable to third-party services outside our reasonable control.

12. Limitation of liability

To the maximum extent permitted by law:

We are not liable for indirect, incidental, special, or consequential losses (including loss of profit, revenue, goodwill, or business opportunity)
We are not liable for losses arising from data entry errors, misuse of the Service, or failure to follow instructions
Our total aggregate liability arising from or in connection with the Service is limited to the amounts paid by you to us in the 12 months before the event giving rise to the claim

Nothing in these Terms excludes or limits liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any liability that cannot be excluded under applicable law

13. No warranties

The Service is provided on an “as is” and “as available” basis.

We do not warrant that:

The Service will be uninterrupted or error-free
Defects will always be corrected within a specific timeframe
The Service will meet all of your specific business requirements

14. Suspension and termination

We may suspend or terminate access if:

You breach these Terms
Payment is overdue
We must do so for legal, regulatory, or security reasons

You may stop using the Service at any time.

15. Changes to the Service or Terms

We may modify the Service or these Terms from time to time. Where changes are material, we will provide reasonable notice. Continued use after changes take effect constitutes acceptance of the updated Terms.

16. Governing law

These Terms are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact

Grah.uk Software
Website: https://jobsheet.uk
Email: [email protected]