How to send a payment receipt to a customer in JobSheet

Receipt options in Workspace

1. Open Workspace → Notifications.
2. Choose receipt behaviour:
   • Email payment receipt when you mark an invoice paid — on by default
   • Email payment receipt when customer pays by card — off by default (Stripe already emails its own receipt)
3. Choose Save workspace.

When you mark paid manually

1. Open a sent invoice.
2. Optionally add payment reference and method.
3. Choose Mark paid.
4. If the receipt setting is on and the customer has an email, JobSheet sends a receipt email (one customer email from allowance).

When the customer pays by card

• Stripe sends a card payment receipt to the customer automatically.
• Turn on the JobSheet Stripe receipt setting only if you also want a JobSheet-branded confirmation.

Tips

• Receipt emails require customer notifications to be on.
• Void invoices do not send receipts.
• Your accountant still uses Reports and register exports, not the customer receipt.

Related guides

• Mark an invoice paid
• Accept card payments on invoices
• Turn on customer notifications