How to understand customer email allowance in JobSheet
What counts as one customer email
Each send or automatic reminder from JobSheet to a customer uses one email from your monthly allowance:
- Email to customer on a quote or invoice
- Works-order booking reply or paperwork pack email
- Automatic invoice due reminder (before due or overdue chase)
- Payment receipt email when enabled in Workspace
Team invite emails do not count. They are unlimited.
Where to see usage
- Open Workspace.
- Scroll to Notifications.
- Read the allowance bar: used / cap this month, with a breakdown of included emails, team bonus, and add-on packs.
The same allowance appears on Subscription when you manage billing.
How allowance is calculated
Your workspace gets a base included amount, plus bonus emails for each billed team member, plus any 1,000-email packs added to subscription. When you reach the cap, JobSheet blocks new customer sends until the next month or you add packs.
Tips
- Turn on customer notifications before using email buttons or due reminders.
- Due reminders are opt-in and off by default. Each reminder is one email.
- If allowance runs low during a busy month, add email packs via Subscription or contact support.